Privacy Policy

Nectar FX ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our trading platform.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• • Register for an account on our platform
• • Subscribe to our services or newsletters
• • Contact us through our support channels
• • Participate in surveys, contests, or promotional activities
• • Connect your trading accounts or broker platforms

Personal information may include:

• • Full name, email address, phone number, and mailing address
• • Username, password, and security questions
• • Date of birth and government-issued identification numbers
• • Payment information including credit card details, billing addresses, and transaction history
• • Trading account information, broker details, and API credentials
• • Financial information related to your trading activity and preferences

1.2 Automatically Collected Information

When you access our services, we automatically collect certain information:

• • Device information including IP address, browser type, operating system, and device identifiers
• • Usage data including pages visited, time spent on pages, click patterns, and navigation paths
• • Location data based on IP address or GPS coordinates (with your permission)
• • Cookies, web beacons, and similar tracking technologies
• • Log files containing technical data about your interactions with our services

1.3 Trading and Performance Data

• • Trade execution data including entry and exit points, position sizes, and profit/loss metrics
• • Signal performance statistics and accuracy metrics
• • Portfolio composition, asset allocation, and risk management preferences
• • Trading patterns, strategies employed, and market analysis preferences
• • Historical trading data and backtesting results

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Account Management

• • Create, maintain, and secure your account
• • Process your transactions and manage billing
• • Deliver trading signals, market analysis, and platform features
• • Verify your identity and prevent unauthorized access
• • Provide customer support and respond to inquiries

2.2 Service Improvement and Personalization

• • Analyze usage patterns to improve our platform and services
• • Customize your experience based on preferences and trading history
• • Develop new features, products, and services
• • Conduct research and analytics to enhance signal accuracy
• • Train and improve our AI and machine learning algorithms

2.3 Communication and Marketing

• • Send transactional emails regarding your account and services
• • Provide important updates about platform changes and new features
• • Send promotional materials, newsletters, and marketing communications (with your consent)
• • Notify you about trading signals, market alerts, and time-sensitive opportunities
• • Conduct surveys and gather feedback to improve our services

2.4 Security and Legal Compliance

• • Detect, prevent, and address fraud, security breaches, and technical issues
• • Monitor and analyze suspicious activities or unauthorized access attempts
• • Comply with legal obligations, regulatory requirements, and industry standards
• • Respond to legal requests from authorities and protect our legal rights
• • Enforce our Terms of Service and other agreements

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers and Business Partners

• • Payment processors to handle billing and transactions securely
• • Cloud service providers for data storage and hosting
• • Analytics providers to help us understand usage patterns
• • Email service providers for communications and marketing
• • Customer support platforms to assist with service inquiries
• • Third-party brokers and trading platforms when you connect your accounts

3.2 Legal Requirements and Protection

• • When required by law, regulation, legal process, or governmental request
• • To protect the rights, property, or safety of Nectar FX, our users, or the public
• • To detect, prevent, or address fraud, security, or technical issues
• • In response to lawful requests by public authorities, including national security or law enforcement

3.3 Business Transfers

• • In connection with a merger, acquisition, reorganization, or sale of assets
• • During bankruptcy proceedings or similar transactions
• • You will be notified via email and/or prominent notice on our platform of any change in ownership

3.4 With Your Consent

• • We may share information with third parties when you explicitly consent to such sharing
• • You may withdraw consent at any time by contacting us

We do NOT sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

• • Industry-standard encryption (TLS/SSL) for data transmission
• • Encrypted storage of sensitive data including passwords and payment information
• • Regular security audits and penetration testing
• • Multi-factor authentication options for enhanced account security
• • Restricted access to personal data on a need-to-know basis
• • Regular employee training on data protection and security best practices
• • Secure data centers with physical and digital access controls
• • Automated backup systems to prevent data loss
• • Intrusion detection and prevention systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

• • Request access to the personal information we hold about you
• • Receive a copy of your data in a structured, commonly used format
• • Transfer your data to another service provider where technically feasible

5.2 Correction and Updates

• • Update or correct inaccurate or incomplete personal information
• • Access your account settings to modify profile information
• • Contact our support team for assistance with updates

5.3 Deletion and Restriction

• • Request deletion of your personal information (subject to legal obligations)
• • Restrict or object to certain processing of your data
• • Close your account at any time from your account settings

5.4 Marketing Communications

• • Opt out of marketing emails by clicking "unsubscribe" in any promotional email
• • Manage communication preferences in your account settings
• • Note: You cannot opt out of transactional emails related to your account

5.5 Cookie Management

• • Control cookies through your browser settings
• • Disable or delete cookies, though this may affect functionality
• • Use browser privacy modes to limit tracking

To exercise any of these rights, please contact us at privacy@nectarfx.com. We will respond to your request within 30 days.

6. Data Retention

• • We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy
• • Account data is retained for the duration of your active subscription
• • After account closure, we may retain certain information for up to 7 years to comply with legal and regulatory obligations
• • Financial transaction records are retained for tax and accounting purposes as required by law
• • Aggregated and anonymized data may be retained indefinitely for analytical purposes
• • Backup copies may persist in our systems for up to 90 days after deletion

7. International Data Transfers

• • Your information may be transferred to and processed in countries other than your country of residence
• • We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses
• • Our primary data centers are located in secure facilities with robust protections
• • By using our services, you consent to the transfer of your information to these jurisdictions

8. Children's Privacy

• • Our services are not intended for individuals under the age of 18
• • We do not knowingly collect personal information from children
• • If we become aware that we have collected information from a child, we will take steps to delete it promptly
• • Parents or guardians who believe their child has provided information should contact us immediately

9. Third-Party Services and Links

• • Our platform may contain links to third-party websites and services
• • We are not responsible for the privacy practices of these third parties
• • We encourage you to review the privacy policies of any third-party services you access
• • Integration with broker platforms is subject to their respective privacy policies

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

10.1 Essential Cookies

• • Required for platform functionality and security
• • Enable authentication and session management
• • Cannot be disabled without affecting core services

10.2 Analytics Cookies

• • Help us understand how users interact with our platform
• • Provide insights into feature usage and performance
• • Can be disabled through browser settings

10.3 Marketing Cookies

• • Track your visits across websites to deliver relevant advertisements
• • Enable retargeting campaigns and measure ad effectiveness
• • Can be controlled through our cookie preference center

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• • Right to know what personal information is collected, used, shared, or sold
• • Right to delete personal information held by us
• • Right to opt-out of the sale of personal information (we do not sell your information)
• • Right to non-discrimination for exercising your CCPA rights
• • Right to designate an authorized agent to make requests on your behalf

To exercise these rights, contact us at privacy@nectarfx.com with "CCPA Request" in the subject line.

12. European Union Data Protection (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• • Legal basis for processing: Contract performance, legitimate interests, and consent
• • Right to access, rectify, erase, restrict, or object to processing
• • Right to data portability and to withdraw consent
• • Right to lodge a complaint with your local data protection authority
• • We do not make decisions based solely on automated processing that significantly affects you

13. Changes to This Privacy Policy

• • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
• • We will notify you of any material changes via email or prominent notice on our platform
• • The "Last Updated" date at the top of this policy indicates when it was last revised
• • Your continued use of our services after changes constitutes acceptance of the updated policy
• • We encourage you to review this policy periodically

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all legitimate requests within 30 days. In some cases, we may need additional time or information to process your request.